1. Refund Eligibility
We offer refunds for our software products within 7 (seven) business days of the purchase date. To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within the specified refund period.
- The software product must have a major defect or issue that prevents it from functioning as intended.
- The customer must provide proof of purchase, such as an order number or receipt.
2. Refund Process
To request a refund, customers must contact our customer support team at stachsbusinesssolutions@outlook.com. The customer support team will review the request and determine if the customer is eligible for a refund.
If the request is approved, the refund will be issued to the original payment method used for the purchase. Refunds may take up to 5 (five) business days to process.
3. Non-Refundable Items
The following items are non-refundable:
- Services provided by STACHS Pty Ltd, such as customisation, training, or consulting services.
- Bank processing fees.
- Refunds will not be provided in the event that the client's hardware or internet connection is faulty and prevents them from using the STACHS services.
4. Contact Information
If you have any questions about our refund policy, please contact us at stachsbusinesssolutions@outlook.com.
5. Changes to This Policy
STACHS Pty Ltd reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.