REFUND POLICY

1. Refund Eligibility

We offer refunds for our software products within 7 (seven) business days of the purchase date. To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within the specified refund period.
The software product must have a major defect or issue that prevents it from functioning as intended.
The customer must provide proof of purchase, such as an order number or receipt.

2. Refund Process

To request a refund, customers must contact our customer support team at stachsbusinesssolutions@outlook.com. The customer support team will review the request and determine if the customer is eligible for a refund.
If the request is approved, the refund will be issued to the original payment method used for the purchase. Refunds may take up to 5 (five) business days to process.

3. Non-Refundable Items

The following items are non-refundable:

Services provided by STACHS Pty Ltd, such as customisation, training, or consulting services.
Bank processing fees.
Refunds will not be provided in the event that the client's hardware or internet connection is faulty and prevents them from using the STACHS services.

4. Contact Information

If you have any questions about our refund policy, please contact us at stachsbusinesssolutions@outlook.com.

5. Changes to This Policy